Frequently Asked Questions
Everything you need to know about your zFrontier experience.
How long does international shipping typically take?
Standard international shipping usually takes between 7 to 15 business days, depending on your location and local customs processing times.
What is your return policy for mechanical keyboards and keycaps?
We offer a 7-day return policy for unused items in their original packaging. Please note that group buy items and custom-built products are generally non-refundable.
Do you provide tracking information for orders?
Yes, once your order has been dispatched from our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment.
What payment methods are accepted on zFrontier?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are taxes and duties included in the checkout price?
Prices on our website do not include import duties or VAT. Customers are responsible for any customs fees or taxes imposed by their destination country.
What should I do if my electronic component arrives defective?
Please contact our support team within 48 hours of delivery with photos or video of the defect. We will provide a prepaid return label and arrange for a replacement or refund.